Live Chat Support
Instant, human-like conversations that resolve more tickets before they reach your team.
2D AI support agent
Affordable 2D AI support for every SMB.
SupportFlow AI chats, talks, and appears face-to-face across live chat, voice, and video. Always on. Fast to launch. Priced for SMB and mid-market teams.
Live Chat
Voice AI
Video Support
24/7 Always On
★★★★★4.8/5 from growing support teamsSetup in under 5 minutesNo credit card required
Live ChatOnline
Voice AIListening
Video SupportAvailable
Trusted by growing SMBs and mid-market teams
BrightwayGreenridgeProBuiltEduNovaShipMateWellspirePeaklineShoplogic
Omnichannel automation
Everything you need to support customers — without enterprise overhead.
Give your team a front-line AI support teammate that handles routine work, escalates the important moments, and gives customers a modern experience across every channel.
Voice AI Assistance
Natural voice calls with real-time understanding, call summaries, and follow-up actions.
Video Help Sessions
Face-to-face 2D avatar support when empathy and clarity matter most.
Smart Ticket Deflection
Answer common questions, collect context, and deflect repetitive tickets around the clock.
Order & Account Help
Automate order tracking, returns, refunds, appointments, and account updates.
Multilingual Support
Support customers in 50+ languages, 24/7, around the globe.
CRM Integrations
Connect to your helpdesk, CRM, commerce platform, calendar, and knowledge base.
Affordable SMB Pricing
Enterprise-grade AI support at a price built for SMB and mid-market teams.
Built for SMBs. Ready for more.
Your customers get faster answers. Your team gets fewer repetitive tickets.
Launch live chat first, then turn on voice and video when you are ready. SupportFlow AI scales from a small support queue to mid-market volume without forcing an expensive rip-and-replace.
Avg. response18svs. minutes
Cost reduction57%prototype estimate
CSAT score4.8/5sample metric
Ticket deflection61%sample metric
How it works
From knowledge base to 24/7 support agent in four steps.
Connect your sources
Bring in FAQs, product docs, help articles, order systems, and CRM data.
Choose channels
Deploy chat, voice, video, or all three with the same AI support brain.
Set escalation rules
Route VIP, complex, or emotional issues to humans with full context.
Measure and improve
Track deflection, resolution quality, CSAT, and missed knowledge gaps.
First response
18s
Faster support starts at hello.
Support cost reduction
57%
Automate repetitive work.
CSAT score
4.8
Helpful, consistent answers.
Tickets handled
12k
Scale without headcount spikes.
Tickets deflected
61%
Keep agents focused.
Designed for real teams
AI support that helps your agents, not replaces your brand.
SupportFlow AI learns your voice, follows your policies, captures customer intent, and escalates with transcripts, sentiment, and recommended next steps.
- Configurable handoff rules by issue type, value, sentiment, or account tier.
- Agent-assist summaries for every chat, call, and video session.
- Controls for tone, compliance language, refunds, returns, and edge cases.
Refund request from ShopifyResolved42s
Billing question from voice callEscalatedVIP
Password reset video sessionDeflected19s
Product setup issueNeeds docGap
Questions SMB teams ask first
Can we use chat first and add voice or video later?
Yes. The platform is designed to launch in phases so small teams can start with the highest-volume channel and expand when ready.
Does this replace our helpdesk?
No. SupportFlow AI connects to your existing helpdesk and CRM, then resolves or escalates conversations with context.
Is pricing really built for smaller teams?
Yes. Starter plans are designed for SMBs, while Growth and Scale plans support mid-market operations with higher usage and controls.
Launch support customers will love
Give every customer a fast, friendly answer — chat, voice, or video.
Prototype copy and numbers can be swapped for your real pricing, metrics, and case studies before launch.