Local service businesses
Book appointments, answer service questions, reschedule visits, and route urgent issues.
Solutions
Support automation for SMBs and mid-market teams that need to punch above their weight.
Whether you sell products, services, subscriptions, or appointments, SupportFlow AI gives customers fast help without adding a huge support team.
Shopify order lookupDeflected28s
Appointment rescheduleBookedVoice
Billing escalationRoutedCRM
Onboarding video helpSolved2m
Use cases
Built for the support moments SMBs see every day.
Ecommerce teams
Handle order tracking, returns, sizing, warranties, and product questions without overwhelming agents.
B2B SaaS
Guide users through setup, billing, permissions, and troubleshooting with human handoff when needed.
Healthcare & wellness
Collect intake context, answer policy-safe FAQs, and escalate sensitive issues to staff.
Education & training
Support learners with program questions, enrollment, scheduling, and technical help.
Logistics & delivery
Automate tracking, delays, appointment windows, and customer notifications.
Mid-market ready
Scale volume without scaling chaos.
Mid-market teams get the controls they need: escalation routing, role permissions, analytics, integrations, and policy-safe automation.
Channels3chat, voice, video
Languages50+global support
HandoffsSmartrules-based
LaunchDaysnot quarters
Ecommerce support that protects margin.
SupportFlow AI can answer pre-sale questions, track orders, manage returns, and recover frustrated customers before they churn or file chargebacks.
- Order lookup and delivery status.
- Returns, exchanges, and warranty FAQs.
- Product recommendations and sizing guidance.
- Escalations for VIP, fraud, or policy exceptions.
Sample ecommerce flow
Customer asks about a delayed order. SupportFlow verifies identity, checks order status, explains the delay, offers SMS updates, and creates a follow-up task if the package does not move within 24 hours.